Returns policies

Summary

Stage
Sur La Table
Hammacher Schlemmer
Appliances Connection
World Market
Nordstrom
Calendars
Big Dogs
eBags
Unique Vintage
Billabong
Kohls

Returns policy for Stage

If you are not completely satisfied with your purchase, simply return it to us within 180 days and we will gladly issue a refund or credit to you. Return options and terms vary depending on the method of purchase. Please see below for details.

Please note that if you receive a free gift or a bonus gift (“GWP”) when purchasing an item, you must return the GWP when returning or exchanging the item that qualified you to receive the GWP. If you choose to keep the GWP, we will charge you for the value of the GWP when processing your return.

Additionally, unless the item is defective, the items that you return must be unused and in the original box and/or packaging. All Social Dresses have special tags that indicate the dress cannot be returned once the tags have been removed; Social dresses must have the original tags attached when you return them.

Shipping fees are not refundable. However, if your order is damaged upon arrival or the wrong item was shipped to you, you may call Customer Service to request a refund of the shipping charges.

Returns and Exchanges at Our Stores
(applies to all merchandise)

Merchandise purchased in one of our retail store locations or online may be returned or exchanged at a store. To find the store location nearest to you visit: www.stage.com/store/findyourstore

You will receive a refund for the full amount of your purchase when you bring your original receipt or the packing slip received with your online purchase. Refunds will be issued in in the original form of payment. Credit card refunds can only be applied to the card used to make the purchase.

Refunds for items purchased with a gift card will be made in the form of a merchandise credit. Merchandise credit will also be provided for gift returns, including gifts purchased online. Merchandise credit is redeemable in store and online.

If you do not have your original receipt, you may still be eligible to receive a full refund if we are able to locate your purchase transaction. If you do not have your original receipt and we are not able to locate your purchase transaction, we will issue you a merchandise credit for the returned items at their lowest selling price within the past 30 days.

Returns of Online Purchases by Mail
(for merchandise purchased online only; no exchanges by mail)

To return any item purchased online, you need to locate the packing slip sent with your order. That packing slip is both your receipt and a return form. If an item that you are returning was damaged when you received it, you must write “damaged” on the return form. Repackage the item(s) that you want to return along with the completed return form and send the package to us and send it to the following address:

Stage Return Center
1237 East Rusk
Jacksonville, TX 75766

You may choose the shipping method for your return. USPS, FedEx (http://www.fedex.com/locate/), and UPS (https://www.ups.com/dropoff?loc=en_US) are all acceptable shipping methods, but you should make sure that you receive a tracking number. We will not be responsible for any packages that are lost by the shipping carrier in transit. Carefully repackage all items as we will not accept returns of items that are damaged during return shipping.

Once your return is received, we will process a refund to the credit card that you used to make your purchase. If there are any issues with your return, we will contact you. Otherwise, you should expect a refund to the credit card used to make the purchase within 5 days from the day we receive your return package.

Please note that Return by Mail is not available for the following transactions:

In Store Purchases. Merchandise purchased at a store must be returned in store and cannot be shipped back to us for a refund.

Exchanges. At this time we do not offer exchanges by mail.


Returns policy for Sur La Table

Returns & Exchanges

We guarantee the quality of the products we sell in our stores, website and catalog.

If you aren't completely satisfied with your purchase within 60 days, just bring it back. We'll issue a full refund in the form of the original payment so long as you provide proof of purchase (a receipt, gift receipt or gift registry showing the purchased item). Returns accompanied by a gift receipt will be refunded in the form of a Sur La Table Gift Card.

Unfortunately, returns and exchanges without proof of purchase will not be accepted.

There are two ways you can return merchandise to us.

 1.Take it to any of our stores. Please bring your invoice or receipt.
 2.Return it to us by mail. If you choose to mail your return, please complete the Return Form located on the back of your invoice included with your package. Then repack the product in the original packing materials used for shipping, and enclose your completed Return Form. If you do not have your invoice please include a note letting us know why you are returning the package and how you would like us to proceed with your return, exchange, or refund. For your convenience, the Return Form includes a pre-addressed Return Label that you may use to ship the package back to us - simply attach the label to your package. Please note: The shipping is NOT prepaid. We recommend that you send your package by a traceable method.

After your merchandise has been received in our warehouse, we will issue you a refund to your credit card account within 10 business days. A refund by check will take up to 14 business days. The refund may not show up on your credit card billing statement for up to 2 billing cycles.
 


Returns policy for Hammacher Schlemmer

How to return or exchange an item:

While we strive to ensure you are completely satisfied with your purchase, we understand that from time to time you may need to return an item. To make your return easier than ever, a UPS Authorized Return Service Label was included with your order. 

For more information please go to our return and exchange policy page:

http://www.hammacher.com/Editorial/Returns-Exchanges


Returns policy for Appliances Connection

AppliancesConnection offers a 30 Day Hassle-Free Return Policy from the date of receipt of merchandise. If, for whatever reason, you are not 100% satisfied with your purchase, you could return it to our warehouse for a full refund. Just go through our easy online process under my account, submit a web ticket and receive an RMA number.

Requirements for a Full Refund

- Item(s) must be in new condition, in the state that it was received.
- Item(s) must be returned with all original packaging and accessories, including blank warranty card, UPC code and no rebates have been filed and/or claimed.
- Item must be shipped back to us fully insured using a trackable shipping method.

When a Fee will be Deducted From Your Return

- If you choose to have AppliancesConnection.com pick up and return the item(s), you will receive a refund less $0.75 per pound return shipping fee.
- If you refuse delivery for any other reason besides a damaged product, you will receive a refund less the outbound and inbound shipping, rated at $0.75 per pound, and a 10% restocking fee.
- If you refuse the entire shipment if only a part is damaged, you will receive a refund less the outbound and inbound shipping, rated at $0.75 per pound, and a 10% restocking fee for the non-damaged merchandise.
- Items that are returned to us because the address was invalid and could not be delivered will receive a refund less outbound and inbound shipping, rated at $0.75 per pound, and a 10% restocking fee.
- If your order included a package discount, the discount will be void and you will not be credited for the total amount of the discount.
- If an item is returned in a condition other than new.
- If parts or accessories are missing from the original packaging.

When Can I Not Return A Product

- It has been more than 30 days from the date you received your shipment
- Item is marked as "Final Sale" or "Special Order"
- Item is in used condition
- Warranty card has been filled out or the product has been registered or serviced, or rebates have been filed and/or claimed for the product(s) you want to return.

How Do I Return A Product

- Simply log into My Account (www.appliancesconnection.com/myaccount.html), view your recent orders and a request to return a valid product will be available for up to 30 Days from the shipping date.
- You may also request a product return by submitting a web ticket (www.appliancesconnection.com/ticket-support.html).
- Additionally, you can also request a return by calling our customer service department at 800-299-9470 ext 1502.
- Once you have contacted us for a return, an RMA form will be issued with the address where to ship the item(s) back to the appropriate warehouse.

What Steps Can I Take To Avoid A Return

- If you are purchasing an electrical appliance, please check the voltage, fuel and gas type requirements to make sure that you have selected an appropriate model. If you are not sure, please consult your contractor.
- If you are purchasing built-in appliances, or plan on using your appliance in a built-in setting, please make sure to check the cutout dimensions of the units you are ordering to ensure that they will fit into the space. Don't forget to account for airflow, door swings and openings!
- If your item arrives with minor or cosmetic damages due to shipping, don't worry. We can attempt to replace the damaged parts or door damage on the product.
- If ordering furniture or other large products, please make sure to measure the area that they will be placed, taking into account space for walking room or drawers/doors open.
- Please make sure that the item that you are ordering will fit through the doorway to your residence. Additional fees may apply if the door must be removed. If you order In-Home Delivery, but the item does not fit, the shipping company will leave the product right outside or on a porch or garage.
- If your product arrives to your location with a manufacturer malfunction, you need not worry. All products sold by AppliancesConnection.com in new condition will be fully covered under the manufacturer's warranty. If the product malfunctions within our 30 Day Return Policy, AppliancesConnection.com will ensure that your product will be returned to factory standard condition or if the manufacturer deems it unrepairable, will pick up the item and exchange it or provide you with a refund. After the 30 Day Return Policy, we will assist you in working with the manufacturer to get parts, repair or replacement under the manufacturer's warranty, or you can contact the manufacturer directly.

Exchange Policy

- If you would like to exchange your brand new product within the 30 Day Return Policy, you can either return the product back to us at your expense, or if you prefer that we pick up the unit, you will be credited less the cost of shipping to come back to us, rated at $0.75 per pound. You will be charged for the difference between the item returned and the new item, and if the item is less expensive, we will provide a credit back to your account once the item has been received at our warehouse in good condition.
- If you require technical support, manufacturer warranty information, product manuals or repair locations, please contact the manufacturer of your product(s) directly, or log into your account and submit a question via our web ticket system.

Delivery Policy

- At the time of delivery, an adult is required to sign and accept the delivery.
- All deliveries are fully insured from the day it leaves our warehouse until it reaches your location.
- You must inspect all product(s), check the unit for damage on both the interior and exterior of the carton prior to signing for the delivery.
- For large products delivered by truck, delivery insurance solely covers damages to merchandise noticed during unboxing and inspection and noted on the freight carrier's bill of lading. Neither AppliancesConnection, nor the shipper, shall be held liable for any damages that have not been properly noted and reported.
- All damages must be noted on the Bill Of Lading of the shipping company and refuse the delivery for the damaged product(s) only, not the entire order.
- For UPS or Fedex deliveries, you have 24 hours to report any damages.

- It is required that you take photos of any damage that you notice in order to use as proof.
- For inside deliveries, you must make sure your walls and floors are covered. Neither Appliances Connection nor the shipping company will be held responsible for damages to your personal property.
- Our customer service department must be notified within 24 hours of delivery for all damages by submitting a web ticket (www.appliancesconnection.com/ticket-support.html).

Order Cancellation Policy

- You may cancel an order at any time prior to it shipping out.
- "Special Order" or "Final Sale" products may not be cancelled at any time.
- If you cancel, return or exchange any part of your order, you will forfeit your package discount and you will be credited less the amount of the total discount.

Product Image and Specifications Policy

- The product images on this site are there to give you an idea of how the product looks. You cannot rely solely on the image when placing an order.
- Some images may be there to show a product feature, design, handle style, finish etc.
- Sometimes, the manufacturer does not provide an image for the item, but will provide a similar image or a different color to give you an idea of what the product looks like.
- You must carefully read the specifications or ask one of our sales associates for any information that you are unclear about.
- Specifications on our site may not always be correct, as the manufacturer can change the item at any time.
- For best practices, please check with the manufacturer's website for all dimensions and other specifications.


Returns policy for World Market

Returns with original receipt:

If you're not satisfied with your purchase, most items may be returned by mail or at any of our World Market store locations in original condition within 60 days of purchase. Returns will be refunded in the same form of tender as the original transaction.

If you wish to return by mail outside of the 60-day policy for any reason, please contact World Market Customer Care.

Returns to a World Market store location after 60 days of purchase will be issued store credit.

A Gift return to a store can be issued to the original purchaser or you may choose to be issued store credit.

Returns without a receipt:

Returns by mail without a receipt require an order number, name and address or they cannot be accepted.

If returned to a store, store credit will be issued at the lowest selling price within the past 90 days for merchandise returned in its original condition, with the exception of the following departments:

Store credit will not be issued without receipt for Bedding, Slip Covers, Window Coverings, Shower Curtains, Jewelry & Accessories, Framed Art or Knobs & Hooks.

Return Exceptions

Items designated as "Online Only" cannot be returned to a World Market store location. They must be shipped to the World Market Returns Department prepaid and insured by the customer. This information is detailed in Returning an Item and is also printed out and included with your order.

Shipping Expenses are non-refundable unless the return is a result of a manufacturing defect or our shipping error. If such an event occurs, please contact World Market Customer Care immediately to arrange the return and we will refund all shipping expenses.

Gift Cards are not returnable.

Gift Wrap fees are non-refundable, unless an item is damaged or defective.

Items purchased from a World Market retail store cannot be returned by mail to worldmarket.com.

Price Adjustments

If an item you purchased is offered at a lower price within 10 days of your original purchase, you may receive a price adjustment. Price adjustments are not given on clearance items. Please contact World Market Customer Care.

Can't find the information you need? Contact World Market Customer Care, available every day 7am-12 midnight (EST)
at 1-877-967-5362.


Returns policy for Nordstrom

Returns & Exchanges

We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us. We do apply returns to the tender it was purchased with. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at current price on a Nordstrom Gift Card.

About Returns & Exchanges

You can return item(s) by mail or in any Nordstrom store. We do not accept returns of Nordstrom or Nordstrom.com merchandise at Nordstrom Rack locations

RETURNING BY MAIL (U.S.)
If you have an account or an order number, you can start your return now. If you don't have an account or you're missing order information, you can print a blank return form and label. Send in your item(s) using the postage-paid U.S. return label. Your return will be processed within 10-14 business days.

RETURNING IN NORDSTROM STORES (U.S.)
Simply bring the item(s) you'd like to return to a Nordstrom store along with your receipt and original form of payment. Any salesperson can assist you with your return. Find a store. Please note that we do not accept returns of Nordstrom or Nordstrom.com merchandise at Nordstrom Rack locations.

EXCHANGES
For the best service and selection, please order your replacement items online or call 1.888.282.6060 for assistance.

EXCEPTIONS & SPECIAL INSTRUCTIONS
Please call customer service at 1.888.282.6060 for assistance returning oversized items, perishable goods or other unusual merchandise.

REFUNDS
All refunds will be credited to your original form of payment or a Nordstrom Gift Card. We offer gift receipts to customers when purchasing gifts. When returning a gift, you'll receive your refund only on a Nordstrom Gift Card. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at current price on a Nordstrom Gift Card. (Gift Cards cannot be redeemed for cash unless required by law.)

- Items Returned by Mail: If you ordered by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. If you paid with a Gift Card or Nordstrom Notes, we'll mail you a Nordstrom Gift Card. If a credit card was used in combination with a Gift Card or Nordstrom Notes, the entire merchandise amount will be refunded to your credit card. - Shipping Charges: Unfortunately, we cannot refund shipping charges.

GIFT CARDS
Gift Cards can't be returned.

WESTIN HEAVENLY® BED
Please call 1.800.285.7344 for inquiries and assistance.

FINE JEWELRY
Please follow the instructions included in your shipment and fill out the return section of the packing slip when returning fine jewelry by mail. Return your package via the carrier of your choice, with return signature required. For your protection, you must insure the package for the value of the item enclosed. Fine jewelry can also be returned to Nordstrom stores that have a Fine Jewelry department. Simply bring the packing slip and/or credit card used when you placed the order.

INTERNATIONAL RETURNS
International Nordstrom.com orders made with Borderfree have a different return process and do not qualify for free returns or merchandise exchanges. For a refund that includes duties, taxes and tariffs, please contact Nordstrom customer service and ask them to send you a Return Merchandise Authorization form on behalf of Borderfree. Then mail the completed form with your item(s) to Borderfree. If you choose to return an international order directly to Nordstrom, you will receive a refund for the merchandise from Borderfree but not duties, taxes or tariffs. Learn more about international returns.

GREEN SHIPPING
In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.

NORDSTROM RACK RETURN POLICY
Please visit the Nordstrom Rack and HauteLook sites for information about their return policies.

Questions? Call 1.888.282.6060 or chat with us.

What about returns for purchases at Nordstrom.com?
Simply send your item back or bring it to a store near you and we'll do our best to take care of you.

Do I need a receipt from my purchase?
Your receipt or order number helps us locate your purchase the fastest. If you don't have a receipt, we should be able to find the purchase in other ways, but we may ask you for more information so we can better assist with your request. If no record of sale is available and we choose to provide a refund, your personal identification will be required to process the return and the return is provided at current price on a Nordstrom Gift Card.

Do you take everything back?
We'll do our best to take care of you, but from time to time we cannot accommodate a return.

Is there a time limit? What if the item is worn?
We will do our best to take care of customers and deal with them fairly; we ask that our customers treat us fairly as well. From time to time we may not accept a return. There are no time limits for returns or exchanges.

Why do special-occasion dresses and some designer items have tags that say if the tag is removed the garment cannot be returned?
Customers have told us that they want to ensure the special-occasion dresses and designer items they're purchasing have not been worn prior to their purchase. Over the years, we have also found that we received a disproportionate number of returns of what appeared to be worn special-occasion dresses and designer items. To help in both instances, we implemented a tag or card to help ensure these items are returned in original condition with tags still attached.

Are there restocking fees?
No.

Why does Nordstrom request my personal identification for a return without a record of sale?
Because of our liberal return philosophy, we have this internal auditing procedure to give us the ability to monitor and investigate refunds and returns without a record of sale.

Can I put an item on hold?
Merchandise holds will no longer be offered to individual customers. However, we will continue to offer holds for events and special services—like Reserve Online & Try in Store, available on our app.

Do you take checks?
Checks will no longer be accepted as payment for merchandise. However, checks will continue to be accepted for payment on accounts.

How do you process my return if I paid with PayPal?
If your purchase was made with a PayPal account, your refund will be made to the credit or debit card associated with the PayPal account or a Nordstrom Gift Card can be issued. If the original form of payment was a PayPal line of credit, the refund will be issued to a Nordstrom Gift Card.


Returns policy for Calendars

Our Return Policy

We offer a 30-day, money-back guarantee. If you are not completely satisfied with your purchase, you may return it to us within 30 days for a prompt refund, or you may exchange the item for an item of equal or lesser value.

- All items must be in their original condition. Please return items in their original shrink wrap.

- We are willing to make exceptions as needed, as long as the item has not been written in or shows no signs of usage such as creases, folds, etc.

- We are unable to accept returns of personalized merchandise except in cases of damage or defect.

- All items should be returned with adequate packing materials to ensure that they are not creased or otherwise damaged in the return shipment.

- You will receive a full refund of the product's purchase price minus original shipping charges.

- Please allow 2-3 weeks for returns to be received and processed.

- Calendars.com and DogBreedstore.com are not responsible for lost returns.

Order Contained Damaged or Incorrect Items:
Contact our Customer Service Team at 800-366-3645 or via email and we will process your return for you!
[https://www.fuzeqna.com/calendars/consumer/question.asp]

All Other Returns or Exchanges:

Please fill out a Return Merchandise Authorization form [http://www.calendarholdings.com/calreturns/calreturns.asp]

Send us your return by your preferred shipping method to:

Calendars.com
ATTN: Returns Processing
6411 Burleson Road
Austin, TX 78744-1414


Returns policy for Big Dogs

Our normal return policy for regular-priced items is 30 days for an exchange or refund. (Shipping, handling, and insurance are non-refundable.) However, all sales are final on clearance-priced merchandise.


Returns policy for eBags

Easy Returns

If you are not completely satisfied with your purchase you may return any unused merchandise within 30 days, via a pre-paid UPS return label. Upon receipt of your return, a prompt refund will be issued either to your original method of payment or an eBags store credit, at your choosing.

NOTE: eBags Brand products may be returned at any time, and are guaranteed for life under the eBags Lifetime Warranty. If you wish to return an eBags Brand item after the 30 day returns period has expired, simply contact eBags Customer Care. [www.ebags.com/help/contactus]

A nominal fee of $4.95 per item will be deducted from the return credit for those customers who choose the refund option during the returns process.

eBags Rewards Members who opt for a refund to their original form of payment will receive $5 eBags Rewards credit per item returned, which will be deposited to their Rewards account when their return is received. The $5 eBags Rewards credit may be used towards a future merchandise purchase at eBags.com. Some restrictions may apply.

Customers who choose store credit at the time of return rather than a refund will be exempt from the $4.95 per item return fee. However, all customers who choose a store credit will NOT be eligible for the $5 eBags Rewards credit with their return.

What Else Do I Need To Know?

- If you received an incorrect or damaged product, please contact us immediately so we can resolve the issue. We want every purchase to be exactly as anticipated and promised. [www.ebags.com/help/contactus]

- All returned items must be in the condition you received them, with all hang tags attached and in the original packaging.

- eBags will provide you with a pre-paid UPS label to return the items to us. Any UPS drop-off location will accept your return.

- Items are protected by eBags against manufacturing defects for 30 days from the receipt of shipment. After that time, please refer to the manufacturer's warranty policy. [www.ebags.com/help/warrantyotherbrands]

- If you're returning more than one item, we may ask you to ship items together or in separate boxes.

- Your refund will include the price of the bag and any taxes, but will not include any original shipping charges, if applicable. Your refund will also reflect the deduction of the $4.95 per item fee for returns.

- Your credit will be issued after we have received and processed your returned item(s). This time may vary; if you're receiving a refund via credit card, please allow one full billing cycle for the refund to appear on your statement.

- Gift Returns: If you have received an eBags item as a gift and are not completely satisfied with the gift, please use our Gift Return page to receive a store credit in the form of an eBags Gift Certificate. [www.ebags.com/orderhistory/giftreturn]

- Your gift return will be issued as a store credit in the form of an eBags Gift Certificate. The amount of the Gift Certificate will reflect the original purchase price, less any original shipping charges [if applicable]. Your Gift Certificate will be emailed to the email address you provided during the return process.

For more information visit: http://www.ebags.com/help/returnpolicy


Returns policy for Unique Vintage

Unique Vintage Devoted Darling Reward Points Program

Revised – October 22, 2014 Terms of Service

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE PARTICIPATING IN THIS PROGRAM

General Information

This DEVOTED DARLING Reward Points Program is brought to you by Unique Vintage, Inc. Participation and benefits shall be considered void where prohibited by law. Taxes may apply where required by law. Unique Vintage assumes no liability for any user's participation that contravenes the laws or regulations of his or her state. Your participation is subject to present and future program rules. Your participation is valid only at www.unique-vintage.com and rewards may only be earned and redeemed on www.unique-vintage.com.

Earning Rewards

The Unique Vintage DEVOTED DARLING Reward Points Program is available to all Unique Vintage users. A user will accumulate Reward Points for the following actions relating to his or her account as set forth below: 5 points = for links shared on social media via a Unique Vintage product page. A maximum of 25 points per sharing method (Email, Facebook, Twitter, Pinterest or other social channels) may be earned per 30 day period. 10 points = for links shared on Facebook or Twitter may be earned only once per 30 day period. 10 points = for every $1 spent on the purchase of a product, but not for any amount spent on taxes or shipping costs. For the avoidance of doubt, Reward Points are only earned for money actually spent on the product, not for the amounts of any discounts or payment by gift card. If an order is cancelled, any Reward Points awarded for the purchase will be cancelled. If a product is returned, Unique Vintage reserves the right to cancel the Reward Points awarded for the purchase of such product. 25 points = Review a product on the Unique Vintage website (see “Reviewing a Product” below). A maximum of 125 points may be earned per 30 day period for reviewing products on the Unique Vintage website. TO RECEIVE POINT CREDIT, customers must submit the review via the "Leave a Review" follow up email sent to the customers account 14 days after the customers purchase. This policy is to ensure the customer is a verified buyer at uniquevintage.com 50 points = follow Unique Vintage on either Facebook or Twitter. This award can only be redeemed once per social channel per lifetime. 100 points = subscribe to the Unique Vintage email newsletter and receive 100 points. This award can only be redeemed once upon initial sign up. 100 points = follow Unique Vintage on Instagram. This award can only be redeemed once per lifetime. 2500 points = when each referral (who is not already an Unique Vintage customer) makes his/her first purchase on Unique Vintage, the referrer who shared Unique Vintage via email, Facebook or Twitter through their Rewards dashboard widget under Referrals, will receive 2500 points. From time to time, Unique Vintage may temporarily amend the Reward Point reward equations, without notice to the users. A user only earns Reward Points based on activity on and via the Unique Vintage website. Users may opt to purchase products without using their Reward Points. Users will be able to check the amount of Reward Points accumulated in their account by logging into the My Account section and viewing the dashboard. Users may not redeem or exchange accumulated Reward Points for cash. Users may not give/donate/transfer/share their Reward Points to another User’s account. Unique Vintage specifically reserves the right to terminate, cancel, suspend and/or modify the DEVOTED DARLING Reward Points Program, or any specific User's participation in the DEVOTED DARLING Reward Points Program, if any fraud, virus or other technical problem corrupts the administration, security, safety or proper function of the DEVOTED DARLING Reward Points Program, as determined by Unique Vintage in its sole discretion. In addition, Unique Vintage reserves the right to terminate, cancel, suspend and/or permanently ban any specific User's participation in the DEVOTED DARLING Reward Points Program if Unique Vintage suspects that such User is conducting fraudulent activity to acquire, accumulate or spend Reward points including, but not limited to, by a User creating multiple Rewards accounts, false referrals, etc.

Reviewing a Product

Rewards for product reviews will only be credited to the users Devoted Darlings Rewards account, if they submit the review through the "Leave a Review" follow up email sent to the customers account email 14 days after purchase. Reviews of a Unique Vintage product on the Unique Vintage website will be reviewed for legitimacy and for language. As a result, it may take several (up to 14) days before reviews are posted on the Unique Vintage website and Reward Points are credited to a user’s account. Reviews that are posted will not be edited or changed for content, but they may be edited to correct spelling mistakes, type-o’s, glaring grammatical errors, etc. and/or to shorten the length. Unique Vintage reserves the right to reject reviews that it deems (in its sole discretion) to be of no value, or in violation of the Unique Vintage Terms of Service, and therefore no Reward Points will be rewarded for such reviews.

Redeeming Reward Points

Reward Points may only be redeemed on www.unique-vintage.com. Reward Points may only be redeemed for a discount off the purchase price of an item. Reward Points may not be redeemed for payment of taxes or shipping costs. Unless otherwise indicated by Unique Vintage, Reward Points may be redeemed in conjunction with discounts or offers granted by Unique Vintage. Unique Vintage may limit the number of Reward Points that may be redeemed at one time. Users must accumulate 1250 Reward Points before being eligible to redeem Reward Points. Users with less than 1250 Reward Points will not be able to redeem those Reward Points until they have acquired at least 1250 Reward Points. Users wishing to redeem Reward Points will receive $5 off the purchase price of their order in redemption of 1250 Reward Points or $10 off the purchase price of their order in redemption of 2500 Reward Points, which will thereby be deducted from the User's count of Reward Points. The system will update the User’s remaining Reward Points immediately after Reward Points are redeemed. Reward Points cannot be applied to prior purchases or for the purchase of Unique Vintage eGift Cards. Unique Vintage may determine, in its sole discretion, to restrict the redemption of Reward Points with respect to certain products. Other Unique Vintage restrictions may apply.

Expiration of Reward Points

Reward Points earned for onsite activities (Account Sign Up, Email Sign Up, Writing A Review, and Social Shares) will expire one (1) year after being earned, if not redeemed prior to the expiration date. Reward Points earned from purchase will expire (1) year after the most recent purchase. The expiration date will update for all Reward Points earned from purchases based on the date of the most recent purchase. If a purchase is made once in every (1) year period, points will not expire and will continue to accumulate. Unique Vintage reserves the right to extend the expiration date, in its own discretion, on an individual user basis.

Account Information

You may view your account activity online HERE. [/customer/account/login] The information you provide will be handled in accordance with the Unique Vintage privacy policy available at HERE. [/unique-vintage-privacy-policy]

Termination

Participation in the DEVOTED DARLING Reward Points Program is a privilege granted to Unique Vintage users and as such can be suspended, revoked or terminated at any time by Unique Vintage for any reason or for no reason. In the event of termination of your participation, all benefits including all accrued Reward Points and other program benefits will automatically and immediately be forfeited.

Program Changes

Unique Vintage reserves the right to vary any or all of the terms of the DEVOTED DARLING Reward Points Program, to amend these Terms of Service, or to terminate the DEVOTED DARLING Reward Points Program, at any time without notice and without further obligations to users, including, but not limited to, modifications which: a) govern Reward Points earned on and after the date of the change; or b) change the value of already accumulated Reward Points. Notice of any such changes, amendments or termination will be provided to users via message or email, or by being posted on the Unique Vintage website and will be effective immediately, unless otherwise stated in such notification.


Returns policy for Billabong

RETURNS

Returns will be processed within 7-10 days of receiving. You will be notified via email once your refund has been approved in our system.

30 DAY FREE RETURN POLICY

If you are not satisfied with your online purchase you may return items free of charge within 30 days of original purchase.
To qualify for a merchandise refund, items must be returned in original, unused condition with original tagging.

RETURN CLAIM PROCEDURE

To return a purchase, please follow the following instructions:

1. Log in to your account and go to the My Account section. Go to View Orders and select the order containing the items you would like to return.
2. Complete and submit the online RA request form, and print the free return shipping label. If your order is past 30 days then no RA form will appear.
3. Pack product with suitable packaging materials. Ensure that return includes merchandise in original, unused condition, with original packing materials, and affix return label to your return.
4. Drop your return package off at any UPS shipping location.

We will notify you as soon as your return is processed. If you have any questions, please contact customer service at (888) 509-5931 or email store@billabong-usa.com for assistance.

GUEST CHECKOUT RETURN PROCESS

For orders purchased through guest checkout, you will need to email our customers service team at store@billabong-usa.com to obtain a free return shipping label, then follow steps 3 and 4 above. Please include your order number in your email.

MILITARY RETURNS PROCESS

For orders shipped to US military addresses, follow the instructions above. For orders shipped to military addresses outside the US, please contact customer support.
 


Returns policy for Kohls

Kohl's is proud to offer our "No Questions Asked - Hassle-Free" return policy for all purchases*.

- There are no time restrictions for returns.
- No receipt is needed for Kohl's Charge purchases.
 Currently our store Associates can locate Kohl's Charge purchases up to 12 months after the purchase date, and the credit can be applied to your account. Non-Kohl's Charge purchases, or purchases made outside the 12 month timeframe qualify for a Kohl's Merchandise Credit or a corporate-issued refund.